Membership Account
You are required to register a membership account with us to enjoy the exclusive benefits as an OWNDAYS member. During registration, you will need to provide personal information, including your full name, contact number and email address, that is true, accurate and current. By registering an account, you confirm that you have read, understood and agree to be bound by the Terms and Conditions of the Chen Optometrist Member Perks, our Privacy Policy.
You may only register one membership account with us and the account cannot be shared nor transferred to others. If you are below the age of 18 years old, we require that you inform a parent or guardian of our Terms and Conditions and our Privacy Policy and seek their consent before registering an account. The management reserves the right to only accounts registered by customers who are 18 years and above.
Should there be any change to your personal information, please sign in to your account immediately and update the relevant section. For assistance and enquiries regarding the membership programme, please email us at support@chenoptometrist.com.
Membership Perks Participate Outlets:
- Chen Optometrist Denai Alam
- Chen Optometrist Taman Sri Muda
Memberships earns and redemptions only available in these 2 outlets.
Membership Points
As a member, you will earn rebates in Membership Points for valid purchases made in-store which may then be used to offset your next purchase at Chen Optometrist.
Earning Points
You will earn Membership Points for each qualifying purchase made at our store. Unless otherwise stated, all products and services available for purchase will qualify for points issuance after less of all discounts which include Membership Points redeemed for the purchase.
Membership Points will be issued for each purchase and there is strictly no combining of receipts to earn points. Membership Points are non-transferrable and shall be credited to each member’s individual membership account. You will not be able to earn points for purchases made by another customer nor to transfer the points you have earned from your purchase to someone else.
Membership Points are issued at the point of purchase. There will be no Membership Points issued for past purchases or purchases made when you are not a registered member. You must present your Membership ID or QR Code to the staff prior to payment. Membership Points will be credited to your Membership Account immediately upon payment. Please note that we are unable to re-issue Membership Points if you fail to present your Membership ID or QR Code to the staff prior to payment and the purchase has been settled.
Redeeming Points
You may use the Membership Points to offset your next purchase. Regardless of your Membership Tier, 1 Membership Point is equivalent to RM1 discount. Membership Points are non-transferrable. You may redeem points for your own purchases only. However, there are maximum point redemption per transaction.
To redeem Membership Points when making a purchase in-store, you must present your Membership ID or QR Code to the staff prior to payment.
There is strictly no refund of Membership Points once they are redeemed. Conversely, once a purchase has been settled and paid for, we are unable to deduct any Membership Point available in your Membership Account and refund the payment to you.
Membership & Points Expiry
All Membership & Points are lifetime validity.
Membership Tiers
The total number of Membership Points you have earned during your membership lifetime will determine the Membership Tier you will be at. Upon registering and activating your Membership Account, you will be at the White Tier. When you have earned a total of 500 points, you will automatically level up to the Silver Tier. When you have earned a total of 1,000 points, you will subsequently level up to the highest Gold Tier.
There is no expiry of Membership Tier. Once you have reached a certain tier, you will be able to enjoy the exclusive benefits available to the particular Membership Tier.
Referral Feature
To use the referral feature, you must own a Chen Optometrist membership. You may then log in to your account to issue a unique Referral QR Code which you can share with your friends and family who are new to Chen optometrist. There is no limit to the number of people whom you may share the Referral QR Code with.
Referral Coupon
Your friend will need to sign up a Membership Account and enter a valid Referral QR Code during registration. Upon successful registration, he will then receive a Referral Coupon that entitles him to a one-time 5% additional discount off on their first purchase at Chen Optometrist subject to the following coupon terms and conditions:
- Referral Coupon is non-transferrable and is valid for first-time eyewear purchase at Chen Optometrist only
- Referral coupon is only valid to Frame, Ophthalmic Lens & Sunglasses with no minimum purchase
- Not applicable to contact lens, solutions, accessories & sale items
- Referral Coupon is not valid in conjunction with other discounts, vouchers and/or promotions
Referral Points Rebate
Regardless of your Membership Tier, you will earn 5% credit rebate from your friend’s first purchase when he redeems the Referral Coupon. The number of credits earned will be calculated based on the nett amount spent in your friend’s first purchase and less of all discounts.
Scenarios to illustrate the credits you will earn
Scenario 1:
Your friend bought these items in his first purchase: a pair of spectacles worth RM350, a pair of and a spectacle chain worth RM25
Total amount before discount: RM350 + RM25 = RM375
Referral Coupon: 5% off = RM18.75
Nett amount spent: RM356.25
Membership Points you will earn: RM375 x 5% = 18.75 credits
Scenario 2:
Your friend bought these items in his first purchase: a box of contact lens RM100
Total amount before discount: RM100
Referral Coupon: 5% discount : not valid for this purchase
Nett amount spent: RM100
You will not earn any credits as the Referral Coupon is not valid for redemption in your friend’s first purchase.
Membership Points you earn from a successful referral will be credited to your Membership Account within 5 to 7 working days. There is no limit to the number of Membership Points you may earn from successful referrals.
Account Cancellation
You may cancel your Membership Account at any time by logging in to your account and selecting the “Cancel Account” option. When you cancel your account, all your account information, including order history and prescription records, will be deleted. You will not be able to retrieve any information after your Membership Account has been deleted. Any Membership Point, discount coupon available in your account will be forfeited immediately upon account cancellation and will not be reinstated when you re-register a Membership Account.
Account Termination
We reserve the right to terminate your Membership Account without prior notice if you do not comply with or violate these Terms and Conditions. All membership benefits, including Membership Points and discount coupons, will be forfeited without compensation of any kind.
Amendments
The management reserves the right to suspend, cancel or amend the membership programme and these terms and conditions at any time without prior notice.
Last updated: 1/3/2024